Returns & Refunds

We want you to love your order. If something is not right, we will make it right.

30-day return window

You can ask for a return or refund within 30 days of delivery. If your tracking shows the order was delivered, the 30 days start from that date.

Damaged, defective, wrong or missing items

If your item arrives damaged or defective, is not the item you ordered, or is missing from your package, email us at luvairabeauty@gmail.com with your order number and a clear photo. We will send a free replacement or give you a full refund. You do not need to send the item back.

Order did not arrive

If your order has not arrived within 30 days of the date it shipped, email us and we will look into it with our shipping partner. We will send a replacement or a full refund.

Changed your mind

You may return unused items in their original condition and packaging within 30 days of delivery. For these returns the return shipping cost is paid by you. Because of hygiene reasons, we cannot accept returns of opened or used lashes, press-on nails, brushes, or other personal-care items, unless they are defective.

How to start a return

Email luvairabeauty@gmail.com with your order number and the reason. We usually reply within 2 business days. We will tell you what to do next, including the return address if a return is needed. Please do not send items back before we reply.

Refunds

Approved refunds are sent to your original payment method (PayPal or card, through PayPal). Please allow 5 to 10 business days for the money to show in your account after we approve it. Original shipping is refunded only if the problem was our mistake.

Cancelling an order

You can cancel an order before it ships. Email us as soon as possible. Once an order has shipped it can no longer be cancelled, but you can still use the return rules above.